Overview

The Customer Service Representative is responsible for receiving calls from new and existing Customers in accordance with Standard Operating Procedures and contractual obligations; categorizing all calls received in one of the categories provided; record any abusive and/or extraordinary calls; and be responsible for other duties as assigned.

Responsibilities

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

1. Process all orders received via inbound call with strong attention to detail and order accuracy is imperative.
2. Follow policies and procedures to ensure quality consistency with every customer contact.
3. Manage and solve all shipping, finance, quality, products, order logistics, inquiries requiring investigation, trouble shooting, and problem solving efficiently and professionally.
4. Assist with inquiries and follow up via Service Console ticketing system as assigned. Participate in all product training sessions; as well as additional training sessions related to policies and procedures.
5. Gather and communicate all pertinent information regarding claims or investigations to appropriate departments via ticketing system and email to ensure that the customer’s needs are met and exceeded.
6. Proactively promote featured products and special promotions.
7. Conduct outbound calls as required to ensure effective communication with customers as needed.
8. Assist team members and colleagues as needed.
9. Performs additional duties and tasks as assigned by direct Manager.

Qualifications

Currently enrolled in a high school program or equivalent: Actively pursuing a high school diploma or equivalent educational qualification.

Job-related experience

• Excellent analytical, oral, and written communication abilities.
• Proficient computer knowledge and skills, Microsoft Office "Word, Excel, PowerPoint" (will teach).
• Strong technical and analytical competence in select areas of technology.
• Applicants must be at least 18 years old, pursuing a bachelor's degree, and capable of working independently in a fast-paced environment.
• Must be able to maintain accurate records.
• Must be able to exercise discretion with confidential information, strong attention to detail.
• Must be a citizen of the United States.

Job-Type

Remote

Job-related skills/competencies

1. Excellent problem-solving and analytical skills.
2. Proficient in MS-Excel, PowerPoint, and Word.
3. Effective communication and interpersonal skills.
4. Effective time management skills.

Benefits

Pay offered to a successful candidate will be based on several factors including the candidate's education, previous work experience, specific job duties, certifications, etc.

1. Medical, Vision, Prescription, Telehealth, & Dental Plans
2. Medical, Vision, Prescription, Telehealth, & Dental Plans
3. Paid Time Off & Extended Illness Days Offered
4. Employee Discounts
5. We offer student loan assistance.
6. Executive and peer networking opportunities.
7. Career development.
8. Opportunity to apply for full-time career positions.
9. Pay: $30.00 - $40.00 per hour (Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than the target.)

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.